Privacy Policy

We collect only the information required to create accounts, book deliveries, support shipments, process payments, and improve the platform.

The categories of personal and operational data we collect include:

• Account Information: Name, contact telephone, email address, password, and enterprise profile details.
• Delivery & Shipment Details: Origin/destination addresses, recipient contact, consignment dimensions, weight, invoice references, and instructions.
• Billing & Transaction Data: Transaction tokens, GST/tax identifiers, invoice receipts, and payment logs (handled via certified secure gateways).
• Platform Improvement: Customer support tickets, telemetry analytics, and operational feedback to enhance user experience.

Shipment and customer details may be shared with courier partners only for pickup, delivery, tracking, support, and compliance purposes.

We work with reputable logistics service providers, courier airlines, surface transport partners, and warehousing operators. Under no circumstances do we sell, rent, or trade your personal or business shipment details to third-party advertisers. All courier partners are legally bound by stringent confidentiality agreements and data processing terms.

We use reasonable technical and operational safeguards to protect account, billing, and shipment information.

Our protective measures include end-to-end transport layer encryption (TLS), secured and isolated database environments, multi-factor credential authentication, regular audit routines, and strict least-privilege employee access controls.

Users can request updates, corrections, or deletion of eligible personal information by contacting our support team.

To exercise these rights, please submit an official request via email to our team. Eligible records will be corrected or purged within standard statutory timeframes, except where retention is mandatory under applicable laws, taxation regulations, or active fraud investigation requirements.

We use standard cookies and analytics to evaluate platform health, authenticate sessions, and streamline navigational journeys. You can restrict cookie settings via your device browser preferences, though certain dispatch and portal functions may require cookies for appropriate execution.

For privacy, compliance, billing, or terms-related questions, please contact our support and compliance team using the official Indiiserve details below: